First, some backstory.
The winter weather was not kind to our lawn that was already in pretty dire shape. We tried as early as April to find sod, but supplies were low or non-existent. In July, I found that Home Depot had a pallet of some pretty ratty looking sod. It was dry, and picked through and sitting on a pallet in the parking lot. I bought 15 blocks of that sod and put it down. After 3 or four days, It looked like it was going to be ok, so that’s when I decided that it was probably a good time to sod the rest of the yard.
Our journey with the Grass Outlet began in July when I ordered 4 pallets of Texas Native St. Augustine. Upon arrival it looked healthy and I had no reason to question it that day. A few pieces on top were dry from transportation. We went about installing it immediately. By late morning, we were about done and began watering it in per the sod care guide. The first few days all seemed fine, but within a week, we noticed something wasn’t right. We had prepped the areas well, and followed the installation and care instructions to a tee, so I knew that there wasn’t anything I had done wrong. I knew to reach out to the company as soon as I noticed something.
The customer service team was responsive and helpful in providing a possible diagnosis. It appeared that a handful of compounding conditions resulted in some type of a fungus taking hold. Per their instructions I treated the areas and remained hopeful. However, the condition continued to deteriorate. Then we treated for possible pests. No luck. The conditions continued to deteriorate and soon the sod was gone.
They came through and helped resolve the issue. I rented a tiller from Home Depot and turned under the first four pallets of sod. A few days later the replacement grass arrived. I installed the same way I’d done six weeks earlier.
Now, 15 days after the installation of the replacement sod, it is rooting, looking healthy and growing. There’s a long road ahead, but based on where things stood with the health of the first batch, I feel like we’re in much better shape.
The reasons I’d choose to buy grass here again if I needed to:
The prices seemed fair for sod, particularly compared to the per block price you’d pay at a garden center.
Delivery was fast and on-time.
Customer service was excellent.
With all of this said, I spent a considerable amount more with wasted water on the first delivery, chemicals to treat the first batch, and the time and effort to install, till, and reinstall it.
Kind thanks to Michele and all who helped to get us the green lawn we’ve been longing for.
