The Grass Outlet respects your privacy and is committed to protecting your personal information. This Privacy Policy governs how The Grass Outlet collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.thegrassoutlet.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Grass Outlet.
Personal identification information
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifying information, except that it may prevent them from engaging in certain Site-related activities.
SMS Privacy Policy
The Grass Outlet is committed to protecting your privacy and ensuring a safe online experience. This SMS Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our SMS communication services.
1. Information We Collect
When you opt-in to receive SMS communications from us, we may collect the following information:
Your mobile phone number
Your consent to receive messages
Interaction data (e.g., reply status, SMS text content)
2. How We Use Your Information and Frequency of SMS Texting
We use your phone number and other information to facilitate sales, service, and support communications. This can include order confirmation and updates, shipment status and updates, delivery appointment reminders, quality control and satisfaction follow-ups, billing and payment notifications, ongoing product care and guidance as well as other content related to orders like post-sale customer service information, two-way customer service conversations, and product support inquiries. SMS message frequency can vary but we intend to initiate these updates weekly to our customers.
3. Sharing Information
Your phone number will not be shared with third parties for marketing or promotional purposes of any kind.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of data transmission or storage is completely secure.
5. Opt-In Consent
When you Opt-In to The Grass Outlet SMS service, you consent to receive text messages from us. Message and data rates may apply depending on your mobile communications provider. If you would like to Opt-In and consent to using The Grass Outlet SMS service, you initiate the conversation by texting “START” to 512-467-8902 and you will be subscribed to the SMS service until you choose to Opt-Out or stop using the service. Help information is available from The Grass Outlet by texting “HELP” to 512-467-8902 or calling 512-467-8902 or emailing info@thegrassoutlet.com. Information, including the phone number to use the SMS service at The Grass Outlet, is documented in the SMS policy on our website at https://thegrassoutlet.com/privacy-policy/. Additional information is available in The Grass Outlet Terms and Conditions located at https://thegrassoutlet.com/terms-of-use/.
6. Opt-Out Option
You may Opt-Out of receiving SMS messages from The Grass Outlet at any time. Once you Opt-Out, we will no longer send you SMS messages. You Opt-Out of The Grass Outlet SMS service by texting “STOP” to 512-467-8902. Help information is available from The Grass Outlet by texting “HELP” to 512-467-8902 or calling 512-467-8902 or emailing info@thegrassoutlet.com. Information, including the phone number to use the SMS service at The Grass Outlet, is documented in the SMS policy on our website at https://thegrassoutlet.com/privacy-policy/. Additional information is available in The Grass Outlet Terms and Conditions located at https://thegrassoutlet.com/terms-of-use/.
7. Contact Info
For any questions or concerns about this SMS Privacy Policy, please call us at 512-467-8902 and/or email us at info@thegrassoutlet.com
Sharing Your Information
We may share your personal information with:
Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, email marketing platforms, and analytics providers.
Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
The Grass Outlet collects and uses Users personal information for the following purposes:
- To improve customer service
- To more effectively respond to your customer service requests and support needs.
- To communicate with you, such as sending you important notices, updates, and marketing communications.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
- To comply with legal obligations.
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to this privacy policy
The Grass Outlet has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Your Rights
You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. To exercise these rights, please contact us at info@thegrassoutlet.com.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at:
The Grass Outlet
512-467-8902
info@thegrassoutlet.com
PO Box 170579, Austin, TX 78717
