Concerns Step 1 of 4 25% Step 1:Please enter your order detailsDo you have an order number?* Yes No Was grass delivered to you, or did you pick it up? Delivered to me I picked the grass up myself Order Number*Your ZIP Code*Phone Number*Delivery Date* MM slash DD slash YYYY Grass is a living and perishable product dependent on immediate care from the point of delivery. As notified on the day of purchase, there are many external variables that can make it impossible to determine reasons for decline after the day of delivery. It’s critical for customer credit requests that The Grass Outlet be notified of any concerns within 24 hours of delivery. Step 2:Your order information Order Number: Name & Surname: Phone Number: Email Address: Days from delivery: Delivery Area: Date of Delivery: Number of Pallets: Grass Type: We can't find your order information If you tried your order number and it didn't work, please click on the Previous button, then select No on the Do you have an order number question, and use the phone number and order date instead. If that doesn't work, please contact our office staff for further assistance.My grass has been installed:* Yes No Step 3: Please select which issues you're experiencingThank you for contacting us on the day of delivery with your concern! Please complete the next few steps to identify the issue, document your concern, and help us find a quick resolution.It's crucial for root establishment for grass to be installed and soaked with water on the day of delivery. Please complete the next few steps to identify the issue, document your concern, and help find a solution. Additionally, please proceed to install your grass and soak it in as soon as possible.Underwatering is by far the most common issue causing a decline the first three days post-installation. Please complete the next few steps to identify the issue, document your concern, and help find a quick resolution.Grass not installed at this point has a significantly reduced chance of establishing. Underwatering is the most common issue causing a decline during the first two weeks post-installation. Please complete the next few steps to identify the issue, document your concern, and help find a solution.Unfortunately, it can be challenging to determine when and how lawn issues have appeared two weeks post-installation. The Grass Outlet strongly advises consulting a lawn maintenance professional if a rapid decline is noticed or spreading. Please utilize the resources in the Grass Care section of our website to help identify common lawn issues and remedies.Please select which issues you are experiencing:* I think the incorrect variety was delivered. My grass seems very dry. My grass seems yellow, or like it may be old. I believe there may be weeds in my grass. Nothing from this list. Please select which issues you are experiencing:* My grass seems very dry & crunchy. Nothing from the list. Please select which issues you are experiencing:* I think the incorrect variety was delivered. My grass seems very dry. My grass seems yellow, or like it may be old. I believe there may be weeds in my grass. Nothing from the list. Please select which issues you are experiencing:* My grass seems very dry & crunchy. My grass is yellow. Nothing from the list. Please select which issues you are experiencing:* My grass seems very dry. My grass is turning yellow. Weeds are emerging on my lawn. Brown/yellow patches are popping up on my lawn. I have spotted grub worms in my lawn/soil. I believe my grass has a fungus. My grass is thinning or disappearing. Nothing from the list. Step 4: In order to solve this we need photos.If you'd like to upload photos and notes, a member of The Grass Outlet Concerns Team can review and advise to the best of their abilities. Please allow for sufficient time during our peak busy seasons.To assist and document this problem, we need photos. Please upload your photos below.Drag & Drop Photos in The Selected Area Below or Hit “Select Files” Button* Drop files here or Select files Accepted file types: jpg, jpeg, gif, png, Max. file size: 64 MB. Allowed file extensions: jpg, png, png Please take a closer picture of the concern and then a broader picture of the grass installed.Your CommentsPlease describe any details of your concern so we may be better prepared in contacting you for resolution.
